Privacy Policy
Last updated: August 2026
1. Information We Collect
When you call us, request an estimate, or email us, we may collect information you provide directly: your name, phone number, email address, property address, and details about your roofing needs. We also collect standard technical data (IP address, browser type, pages visited) through website analytics.
2. How We Use Your Information
We use your information to:
- Respond to your estimate and service requests
- Schedule inspections and coordinate local crews
- Provide emergency roofing assistance
- Improve our website and customer experience
- Comply with legal obligations
We do not sell your personal information. We share it only with the licensed local roofing crews needed to fulfill your service request, and with service providers (such as phone and analytics services) who process data on our behalf.
3. Calls & Call Data
Phone calls to our number may be recorded for quality assurance and training. Call metadata (time, duration, number) is used for operational purposes. If a call is recorded, you will be notified at the start of the call where required by law.
4. Cookies & Analytics
Our website may use cookies and similar technologies to understand how visitors use the site. You can disable cookies in your browser settings; core site functionality does not depend on them.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your state of residence (including CCPA in California), you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain sharing. To exercise these rights, contact us at info@fixitroofers.com.
7. Children's Privacy
Our services are not directed to children under 16, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with an updated revision date.
9. Contact Us
Questions about this policy? Contact us at info@fixitroofers.com or call (877) 349-0250.
10. SMS / Mobile Information
Mobile information collected via text messaging (where offered) will not be shared, sold, or rented to third parties or affiliates for marketing purposes. SMS communications are only used for the purpose for which you provided the information.